Central Customer Booking advisor

Central Customer Booking Advisor

Our Client is a West Midlands multi award winning dealer group, currently representing Mulit-franchise brands. We require a Central Customer Booking Advisor for our group based in Lichfield to cover all brands that we represent.

If you are looking for an exciting, rewarding and fulfilling long term career whilst working for a very well respected independent dealer group in the West Midlands then this could be the job for you.

What we are looking for

The Central custoer booking Advisor role is one of the busiest and most critical roles in our Dealerships. You will be the relationship manager between the customer and the workshop, ensuring our Customer Satisfaction levels are outstanding. Therefore, we are looking for an exceptional individual with excellent inter-personal skills as well as time management and organisational skills to ensure the efficient booking and servicing of customer vehicles. You will be enthusiastic and a great team player with excellent communication skills and the ability to sell additional products and services to our customers.

Ideally you will have at least 2 years Customer Service and Telephone experience, preferably within the Motor Industry although this is not essential. We are looking for individuals who possess the following attributes:

- Outstanding Personal Presentation

- Exceptional Time Management and Organisational Skills

- Good Literacy & Numeracy Skills 

- Outstanding Customer Focus

- Excellent Communication Skills

- IT Literacy

- Influencing and Selling Skills

Role & Responsibilities

The key responsibilities of this role are as follows:

Customer Satisfaction (CSI): To take responsibility to achieve the highest possible customer satisfaction levels in excess of the manufacturer national average by building trust, communicating well and exceeding customer expectations. To provide a quality of service that means Customers would not consider using our competitors.

Maximising Profit Per Customer Visit:

Product Sales: To actively and professionally promote all ancillary products to achieve targets set by your Manager every day.

Up Sell: To actively promote and fully explain the value of additional work to customers to ensure you maximise the profit generated from the service while maintaining the bond of trust.

Data Quality: To accurately and vigorously collect, manage and input all customer contact and vehicle data into the ADP Drive system to maximise the quality and content of the customer database.

Customer Follow-up: To maintain contact with and follow up every customer of the department to ensure they were completely satisfied, their expectations were met, any issues are addressed and their custom retained.

If you are genuinely interested in joining our company and can demonstrate the above we would be very interested to hear from you

Please contact Emma Curtis on 07834583994 or email ec@arc-uk.net, all conversations are strictley P&C