Service Advisor – Leicester

Our Client a family owned Dealer group is looking for a Service Advisor to join a very successful team

• Good salary between  (Subject to experience) plus performance related bonus
• CSI bonus and performance bonus
• Excellent career opportunities
• Company Pension Scheme
• Lots of additional company benefits

Role Requirements

• Effective communication skills
• Previous experience and a working knowledge of the Kerridge system would be advantageous
• Commitment to delivering customer excellence
• Computer literacy
• Flexible Positive ‘Can Do’ attitude

Your Responsibilities

• Book service and repair work always ensuring workshop and parts availability
• Keep customers fully informed of progress and advise of extra work if required
• To invoice and submit accurately all warranty related transactions daily
• To obtain and process payments in accordance with dealership requirements
• To achieve hours sold targets & ensure the work in progress is kept to a minimum
• To maintain accurate customer records on Kerridge & Dialog
• Organise loan car bookings for the department. 
• To make telephone follow-up, progress calls and Upsell calls.
• Convert both inbound & outbound calls into bookings
• Exceed Customer & Manufacturer expectations

If you feel that you have what we are looking for, email your CV to ec@arc-uk.net or call Emma on 07834583994 for a confidential chat.

** All applications will be treated in the strictest confidence **