Job description

Senior Service Advisor 

This collaborative role is one of the most important roles within the Dealership.

Utilising your exceptional upselling and communication skills with your technical mindset to drive success through the workshop, you will work with the Technicians to achieve targets and customer satisfaction as priority.

Hours of work: Monday to Friday 8.00 am to 5.30 pm and Saturdays on a rota.

Benefits:

• Competitive salary, commission and bonus scheme.
• Employee discount.
• In house training programme
• Colleague referral bonus scheme (up to £1,000)
• 23 days holiday plus bank holidays.
• Employee assistance programme.
• Free flu jab.

About us

This group is proud to be one of the UK’s largest independent motor retail groups with operations across the North West and Midlands. Our success is built on trust, knowledge, quality brands and providing outstanding customer service. We have an exciting vision for the future and would welcome individuals with ambition, drive and a passion for success.

Key responsibilities as a Senior Service Advisor:

• Ensure that you maximise all service sales opportunities by using professional selling techniques.
• Record customer requirements and details accurately on our bespoke Company system.
• Record vehicle details and service histories accurately and effectively operate a customer follow up system.
• Ensure that the customer is fully informed of all products and services available.
• Sell additional products, services and repair work in a professional manner.
• Effectively operate a service department loading system.
• Carry out promotional work as directed.

Required skills as a Senior Service Advisor:

• Knowledge and understanding of working within a customer role.
• Passion for the automotive industry.
• IT and computer literate and ability to use various company systems.
• Excellent communication skills.
• Well organised and ability to manage workload.

 

Perks of the job:

• Competitive salary plus BONUS and paid overtime.
• Employee discount.
• Manufacturer and In house training programmes.
• Colleague referral bonus scheme (up to £1,000).
• Free onsite parking.
• 23 days holiday plus bank holidays.