Do you have excellent customer service skills and are looking for a new and exciting challenge?

Providing support and assistance as part of our After Sales Team, you will book our customers in for service and MOT suggesting suitable aftercare products or services.

Salary:  up to £29,000 per annum OTE

Location: Stoke-on-Trent

Hours of work: Monday to Friday, 40 hours a week

Benefits:

• Competitive salary, commission and bonus scheme.
• Employee discount.
• In house training programme.
• Colleague referral bonus scheme (up to £1,000).
• 23 days holiday plus bank holidays.
• Employee assistance programme.
• Flu jab.

Key responsibilities as a Contact Centre Advisor:

• Deal with inbound and outbound calls to provide a high standard of customer service when booking the customers in for services, MOT’s and repairs for the group.
• Respond quickly and efficiently to customer internet enquiries relating to service and repairs.
• Proactively contact existing customers to discuss and book their service and MOT requirements.
• Establish customers drop off and collection requirements or arrange alternative transport where necessary.
• Ensure service bookings and appointments are managed efficiently and meet set manufacturer criteria.
• Upsell additional products to customers, such as seasonal products and extras to hit KPI’s.

Required skills as a Contact Centre Advisor:

• Ability to achieve targets both individually and as a team.
• Organised and motivated.
• Previous experience in a contact centre environment.
• IT and computer literate and ability to use company systems.
• Excellent customer service and sales skills.
• Can confidently handle conflicting demands
• Friendly and professional manner.

If you are interested in hearing more about our Contact Centre Advisor job, please enquire now! We would love to hear from you.