Job description

Multi-brand Service Advisor

Do you have experience working within a customer focused role in the automotive industry? Looking for a new challenge to excel your skillset, you will join a team of successful Service Advisors running and maintaining the standards of a busy service desk.

Salary: OTE up to £32k

Location: Crewe

Contract type: Permanent

Hours of work: Monday to Friday 8.00 am to 5.30 pm and Saturdays on a rota.

Benefits:

• Competitive salary, commission and bonus scheme.
• Employee discount.
• In house training programme
• Colleague referral bonus scheme (up to £1,000)
• 23 days holiday plus bank holidays.
• Employee assistance programme.
• Free flu jab.

About us

This Motor group is proud to be one of the UK’s largest independent motor retail groups with operations across the North West and Midlands. Our success is built on trust, knowledge, quality brands and providing outstanding customer service. We have an exciting vision for the future and would welcome individuals with ambition, drive and a passion for success.

Key responsibilities as a Service Advisor:

• Ensure that you maximise all service sales opportunities by using professional selling techniques.
• Record customer requirements and details accurately on our bespoke Company system.
• Record vehicle details and service histories accurately and effectively operate a customer follow up system.
• Ensure that the customer is fully informed of all products and services available.
• Sell additional products, services and repair work in a professional manner.
• Effectively operate a service department loading system.
• Carry out promotional work as directed.

Required skills as a Service Advisor:

• Knowledge and understanding of working within a customer role.
• Passion for the automotive industry.
• IT and computer literate and ability to use various company systems.
• Excellent communication skills.
• Well organised and ability to manage workload.

If you are interested in hearing more about our Service Advisor job, please enquire now! We would love to hear from you.